*Frequently Asked Questions
Must I have a good level of French to take lessons ?
No, your teacher covers all levels of French. She speaks English but it's better to speak only French during class, as it is the best way to learn quickly.
When can I enroll?
You can register at any time. Just order the number of lessons you want. You can pay for one lesson only or take advantage of one of the package offers.
Do I have a deadline for using my credit ?
Yes, whatever lesson package you purchase must be used within a year of payment.
How can I book my lessons ?
During the free trial, you may speak with your teacher about availability and should you wish to do so, decide on which lesson package to purchase.
Do I have to have the lesson on the same day and at the same time each week ?
No, your teacher try to be as flexible as possible. At the end of each lesson, we can make an appointment for the next lesson.
What is the cancellation policy for scheduled lessons ?
If you need to postpone an already-scheduled lesson, just send an email at least 24 hours beforehand. The class can then be postponed to a later date.
To change the date or hour of your lesson, kindly send an email at :
Can I get a refund for the lessons that I have already paid for but do not plan ?
No, the lessons are non-refundable. However Your teacher will consider special cases related to health issues.
How can I take the DELF/DALF/ TCF exams ?
Your teacher can prepare you to take the exam but you will have to take it at one of the registered exam centers – to find the nearest one to you, click on the following link : http://www.ciep.fr/en/delfdalf/annuaire_centres.php